In-house average weekday ridership for October was 2,322, up by 26.97% from last year. Supplemental providers average weekday ridership was 236, up by 65.87%. Combined in-house and supplemental providers average weekday ridership was 2,558, up by 29.77%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 64,982 boardings, up 32.26% as compared to the same time period in fiscal year 2021.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 96.22% for October. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 97.57%. On-time performance for trips with a desired arrival time was 68.29% (drop-offs completed within a 45 minute window before the clients’ desired arrival time) and 93.67% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of October, Handi-Van operated 54,643 trips including 3,053 trips that were longer than one hour in trip time. The analysis found that 83.26% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 141 or 0.26% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 90.39% for October.
| October 2021 |
October 2020 |
October 2019 |
% Change FY 20 to 21 |
4 Month FY2022 |
4 Month FY2021 |
4 Month FY2020 |
% Change FY 20 to 21 |
Goals | |
|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 67,546 | 53,090 | 109,198 | 27.23% | 266,410 | 201,428 | 419,857 | 32.26% | |
| Average Weekday Ridership | 2,558 | 1,971 | 3,899 | 29.77% | 2,529 | 1,922 | 3,960 | 31.55% | |
| Unique Riders During the Month | 4,492 | 3,763 | 6,195 | 19.37% | 4,491 | 3,660 | 6,068 | 22.69% | |
| Cost per Revenue Hour | $106.16 | $105.48 | $85.92 | 0.65% | $106.54 | $111.56 | $87.47 | -4.50% | <= $90 |
| Cost per Trip | $55.87 | $64.19 | $37.49 | -12.96% | $56.83 | $69.14 | $38.96 | -17.80% | <= $39 |
| Cost per Revenue Mile | $6.50 | $7.18 | $5.60 | -9.53% | $7.07 | $7.63 | $5.63 | -7.31% | <= $6.20 |
| Trips per Revenue Hour | 1.90 | 1.64 | 2.29 | 15.64% | 1.87 | 1.61 | 2.25 | 16.18% | >= 2.2 |
| Farebox Recovery | 3.15% | 1.77% | 4.56% | 1.38% | 2.99% | 2.30% | 4.40% | 0.69% | 8% |
| Very Early Arrivals (> 30 Minutes) | 0.05% | 0.13% | 0.10% | -0.08% | 0.05% | 0.10% | 0.11% | -0.05% | < 1% |
| Early Arrivals (> 10 Minutes) | 1.35% | 2.22% | 1.82% | -0.88% | 1.41% | 1.74% | 1.91% | -0.33% | < 2% |
| On-Time and All Early Arrivals | 97.57% | 98.81% | 87.84% | -1.24% | 97.89% | 98.80% | 88.38% | -0.91% | >= 90% |
| On-Time & Early Arrivals (Up to 10 Min Early) | 96.22% | 96.59% | 86.02% | -0.37% | 96.48% | 97.05% | 86.48% | -0.58% | >= 90% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.43% | 76.24% | 75.01% | 2.20% | 78.38% | 77.44% | 75.40% | 0.93% | |
| Very Late Arrivals (>30 Minutes) | 0.04% | 0.05% | 0.95% | -0.01% | 0.05% | 0.03% | 0.88% | 0.02% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 68.29% | 64.69% | 61.37% | 3.60% | 65.80% | 62.51% | 63.15% | 3.29% | > 90% |
| Comparative Trip Length Analysis | 83.26% | 87.89% | 69.08% | -4.62% | 84.07% | 89.86% | 70.07% | -5.78% | 50% |
| Excessive Trip Length | 0.26% | 0.11% | 1.48% | 0.15% | 0.22% | 0.06% | 1.35% | 0.16% | 1% |
| No Show / Late Cancellation Rate | 6.54% | 9.32% | 7.14% | -2.78% | 6.61% | 9.15% | 6.83% | -2.54% | |
| Advance Cancellation Rate | 18.86% | 18.90% | 21.83% | -0.04% | 19.26% | 20.68% | 21.99% | -1.42% | < 15% |
| Missed Trip Rate | 0.05% | 0.06% | 0.41% | -0.01% | 0.09% | 0.04% | 0.38% | 0.05% | < 0.5% |
| Complaints per 1,000 Trips | 1.19 | 1.34 | 2.72 | -11.34% | 1.15 | 1.33 | 1.99 | -13.27% | <= 1.5 |
| Calls Answered Within 5 Minutes | 99.61% | 99.02% | 26.87% | 0.59% | 95.86% | 98.39% | 42.06% | -2.53% | 95% |
| Vehicle Availability | 90.39% | 91.30% | 83.74% | -0.91% | 89.10% | 92.16% | 84.56% | -3.06% | >= 80% |
